Client Care Commitment

When you’ve staked your reputation on exceptional client experience, the details matter. After all, promises are easily made in the early days of a partnership. People are prompt and problems are few. But ink in time dries and issues eventually arise.

When those little problems show up, that is when Sentinel difference shines. We will not waver in your defense. We will not compromise on matters of value to your benefit. We will work tirelessly on your behalf, because you deserve nothing less. And that’s a promise.

Your Sentinel partnership at work:

  • Acknowledgement of your request and responsiveness to your needs.
  • Confirmation of a task’s completion—personally and electronically.
  • Loss prevention analysis and restorative actions in the event of a loss.
  • Timely communications relative to changes in coverage, property and casualty updates, and enhanced risk scenarios.
  • Transparency and accountability with respect to your customized service plan and policy preferences.
  • Depth of service from your Sentinel team that is second to none.