ABCs of Insurance Claims: Q is for Quick Response and Emergency Repairs

Sherri Walker, CPCU, AIM, AIC, AINS | Director of Claims
November 29, 2022

Welcome to the ABCs of Insurance Claims. Over the next few months, Sherri Walker, Sentinel’s Director of Claims will address an aspect of claims handling for every letter of the alphabet to help provide a better understanding of the claims process.

Quick Response and Emergency Repairs

Suffering a fire or a catastrophic water loss can be overwhelming and devastating. Often one of the first phone calls that one would make following a loss of this nature is to a mitigation or restoration company.

As we continue in our series focusing on the ABC’s of Insurance Claims, Sherri Walker, Sentinel’s Director of Claims, highlights Quick Response and Emergency Repairs. In this latest blog, Sherri interviews Houston Summers, Partner at Sasser Restoration, to discuss the mitigation process, types of repairs and equipment used, and the need for a dry standard.

About The Author

Sherri Walker, CPCU, AIM, AIC, AINS

Director of Claims

Sherri Walker manages the efforts and deliverables of carrier claims adjusters in addition to completing a wide range of insurance claims analyses as Sentinel’s Director of Claims.

Sherri, who has a wealth of multi-line adjuster experience, brings a strong background in customer satisfaction with the ability to diffuse difficult, and sometimes extremely emotional, situations very smoothly.

The Cripple Creek, VA native began her career with Nationwide Insurance in 2005 where she advanced to a Senior Adjuster role. Prior to joining Sentinel, Sherri spent seven years as a Field Claims Superintendent, handling all aspects of claims for Cincinnati Insurance Companies.