Claims

We may try to avoid them, but losses are bound to happen. For Sentinel, ensuring a smooth and successful claims experience gives us an opportunity to earn our client’s business all over again.

Sentinel’s incomparable claims experience is owed to a concierge approach that puts the distinct needs of each client ahead of the dollar and cents of the claim.

We hope you never have to experience a claim during your partnership with Sentinel.
But if you do, you can expect:

  • To have your claim treated fairly, with respect, and with urgency
  • For Sentinel to advocate tirelessly on your behalf; no matter the size of your claim
  • To be thoroughly educated and informed on the process at every step along the way
  • To receive regular, ongoing communication from your Sentinel team on the status of your claim, from filing through resolution

Reporting A Claim

FOR ANY AND ALL CLAIMS OTHER THAN WORKERS’ COMPENSATION:
To have Sentinel file the claim on your behalf (all claims but Worker’s Compensation Claims), please fill out a report from the list below and email our claims team at: claims@sentinelra.com.

To file your claim directly, select your insurance carrier from the lists below and follow the instructions provided. Please have your policy number in hand before contacting your carrier. After you have filed the claim with the carrier, please alert us via email at claims@sentinelra.com, so that we can follow up on the claim for you.

FOR WORKERS’ COMPENSATION CLAIMS
Please select your carrier from the list below and file your claim with them directly.

TO REPORT A CLAIM TO SENTINEL’S PRIVATE CLIENT SERVICES TEAM:
Please complete this form: Private Client Services Claim Reporting Form.

Commercial Lines Carriers

Accident Fund Insurance Co.
866.206.5851
ClaimsExpress@AccidentFund.com

ACE
800.433.0385
After Business Hours: 800.523-9254

AIG
800.910.2667

Allied Ins. Co. / Nationwide
800.421.3535

AmTrust
888.239.3909
Amtrustclaims@qrm-inc.com

Berkley Industrial Comp
When submitting a First Report of Injury, please use our web portal or email FIRSTREPORT@berkindcomp.com 

Berkley Southeast Ins. Group
855.802.5273
Auto Glass-Only: 800.452.7449
newclaims@berkleysig.com

Builder’s Mutual Insurance Co.
800.809.4862
noticeofloss@bmico.com

Central Mutual Insurance
888.263.2924
lossnotices@central-insurance.com

Chubb
Workers’ Compensation: 800.699.9916
All Other Claims: 800.252.4670

CNA
877.262.2727 Option 2
lossreport@cnaasap.com

Eastern Dental Insurance Co. (EDIC)
800.898.3342

EMC – Employers Mutual Casualty
888.362.2255

Employers
888.682.6671

Falls Lake Insurance
866.459.1349
Claims-Contact@fallslakeins.com

FCCI Insurance Co.
800.226.3224
newclaim@fcci-group.com

Foremost Insurance Group
800.527.3907

Guard Insurance Group
888.639.2567
claims3@guard.com

iSurity
800.869.3999 (8 am – 5 pm, M-F)
336.870.2514 (After Hours)
claims@isurity.com

Key Risk
Employee’s call Virtual MD: 866.687.0710
Employer’s Call: 866.847.8872
support@keyrisk.com

Liberty Mutual Insurance Co.
Small Business: 844.325.2467
Midsize & Large Business: 800.362.0000

Main Street America
877.425.2467

MEMIC
800.636.4292

Nationwide
800.421.3535
ENEWLOSS@nationwide.com

NCJUA / NCIUA
800.662.7048
claims@ncjua.com

Philadelphia Insurance Co.
800.765.9749
claimsreport@phly.com

Progressive Insurance Co.
800.776.4737

Sedgwick
866.686.0405
7130Navigator@sedgwick.com

Selective
866.281.1991
Workers’ Compensation Claims: wcfnol@selective.com
All Other Claims: csvcenter@selective.com

The Hartford Insurance Co.
Commercial Property: 800.327.3636
Auto Glass-Only: 800.892.8484

Third Coast Underwriters
866.641.2328
ClaimsExpress@3CU.com

Travelers
800.238.6225
First.report@travelers.com

United Heartland
866.206.5851
ClaimsExpress@AccidentFund.com

United States Liability Ins. Co. (USLI)
888.523.5545 (Option 3)
After Hours: 888.875.5231
newlosses@usli.com

Westfield Insurance Co.
800.243.0210 (Option 3)
westfieldccc@westfieldgrp.com

Zenith
800.440.5020
firstcallnewclaim@thezenith.com

Zurich
800.987.3373
usz_carecenter@zurichna.com

Personal Lines Carriers

AIG
888.760.9195

Chubb
800.252.4670

Foremost Insurance Group
800.527.3907

Frontline Insurance
800.675.0145
Hurricane Claims: 866.673.0623

MetLife
800.854.6011

PURE
888.813.7873
claims@pureinsurance.com

Travelers
800.252.4633

Hurricane Season begins June 1st and runs through November 30th. 

Visit our Sentinel Storm Center website for essential information on how to effectively prepare and recover from a storm.

Your Claims Team

Sherri Walker, CPCU, AIM, AIC, AINS
Director of Claims

Jayme Allen, CAWC
Director of Workers’ Compensation Claims

Thought Leadership Insights