With more than 20 years of commercial insurance marketing experience, Nicole brings extensive knowledge and leadership to Sentinel spanning account analytics, client service plan customization, placement strategies, and customer engagement.
As Chief Operating Officer, Nicole works closely with the Managing Partner to plan and implement Sentinel’s business goals, objectives, policies, and procedures while ensuring an efficient and cost-effective operation. Nicole manages Sentinel’s daily operations providing direct leadership, management oversight, and guidance to the Sentinel Risk Performance Group, Account Services, IT, Marketing and Communications, and Human Resources departments.
The Illinois native remains current with risk management trends, offering technical expertise and strategies in preparation for fluctuations in the marketplace. She serves as the primary liaison in Sentinel’s relationships with carriers, developing quality improvement initiatives centering on customer service and client success.
Since joining Sentinel in 2016, Nicole has fostered a success-oriented, accountable environment within the company serving as a coach, motivator, and developer to drive continuous improvement initiatives into daily operations and team dynamics. Nicole has built an operational infrastructure where all systems, processes, and personnel support Sentinel’s mission and values to deliver best-in-class client satisfaction.
Illinois State University
Boards & Memberships
Chartered Property Casualty Underwriter (CPCU)
Certified Risk Manager (CRM)
Certified Insurance Counselor (CIC)